Technical Support

zebNet provides technical support for a period of 45 days after the purchase of the product at no charge.

After the 45-day initial support period, support will only be provided to those customers who have purchased a maintenance agreement.

Most issues can be resolved by reading this documentation and by reading the articles that are available in our knowledge base. Please make sure you have read at least the relevant section of this documentation and that you have checked our knowledge base for solutions to commonly asked questions before contacting zebNet technical support.

We will not be able to respond to any support requests if the answer has already been described in a section of this documentation or in an article in our knowledge base.

Website
http://www.zebnet.co.uk

Knowledge Base

http://kb.zebnet.co.uk

Help Desk for Technical Support

http://support.zebnet.co.uk

Bug Reports

http://reportabug.zebnet.co.uk/

Suggestions

http://shareyourideas.zebnet.co.uk/

Please note: We can only provide support via our Help Desk and cannot provide support over the phone or by direct email. Please do not use our general contact form or any of our regular email addresses for technical support requests. If you do so, your technical support request will not be directed to the correct person, and you likely will not receive an answer. Only use our Help Desk for technical support options to ensure your request reaches the right person.